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(To maintain customer's privacy, last names have been limited to initials only)
I would first want to thank you for the prompt processing of my order, and second for your excellent service. I will highly recommend and forward your site to anyone interested in quality eyewear again thank you, and looking to doing business in the future with you.
I am writing this letter to thank you and your company for assisting myself and a fellow member of our Board of Directors regarding the purchase of sports glasses for our children. I purchased a pair of prescription glasses for both of my sons and Glenn Krebs--Minors Division Commissioner, purchased a pair for his son. All of us were extremely pleased with the glasses and have put your company on our "recommended vendor" list for our organization. I personally want to thank you for being able to change my "middle" child's attitude towards sports glasses. He will not take the baseball field without putting them on which was not the case last season. He likes the style and fit and I like the fact that he can actually see the ball again, and for the safety factor, which was sorely missed last year.
Kevin T., President
Williston Park Little League
Thank you for your prompt response to my order, and for keeping me informed on the status of said order. It is refreshing to receive that level of customer service from a website. I only mention that because on two occasions I have dealt with "sunglass" sites that have been less than forthcoming with information about my orders.
I just wanted to thank you for your help with my recent order. I received my new sunglasses yesterday and they are exactly what I wanted (worth the wait). Thank you for waiving the delivery fee as well.
Got the glasses today, they are great. Finally I can jet ski without looking thru clouds and rain in my glasses. That's better for everyone as I am a maniac on the skis. Thanks so much for guiding the order thru its challenges. Will email an order for more pairs on Monday,
My swim goggles arrived today and I just want to thank you for your assistance in getting them to me in a timely manner. I am impressed by your products and the efficiency with which you serviced my order. If you have a catalogue available of the items you carry, please send it to me so I can share it with my family members.
Leatrice Y. L.
I just received my RecSpecs, at 10:30 this morning! Again let me THANK YOU!! I can offer little in the way of business; but I will recommend your web site and calling in an order!! Your assistance was EXCELLENT and greatly appreciated!!!
You guys have been terrific! I usually have at least one nightmare per xmas with e-mail orders that don't arrive on time and retailers who don't communicate when the news is bad. I have my glasses and I've sent the broken pair back to you already.
Thank you for a pleasant shopping experience!!!!
I am so pleased with your service. The order I placed Friday has already been delivered to my home. Your prices are unbeatable. I will definitely tell more people about you!!!!
Wendy S. H.
Thanks Shannen, you guys are great. I really like to do repeat business with companies that I've had a good experience with. I'll go online and place my order this morning. I appreciate your fabulous customer service.
I just wanted to thank you for getting my order to me so fast, it's like I have a new pair of glasses. I also wanted to let you know that you have a great product and great customer service thanx again and keep up the great work.
Wanted to let you know that I'm VERY happy with the prescription sunglasses I purchased from Sporteyes earlier this year. I first ordered Rudy Project Keja 63, despite a warning from your optician Shannen that the lenses would be thick and may have a lot of distortion because my prescription is so strong. She was right, and I had to send them back to exchange for Rudy Project Kyodo Xebeo, which Shannen helped me choose to minimize the likelihood of distortion. The Xebeos are fabulous, no distortion at all. Thanks. I've been recommending you guys to everyone I talk to who's looking for sunglasses. Tip o the hat to Shannen as well. She did a great job advising.
Takoma Park, Md.
Thanks so much for the excellent service. I am impressed with the speed with which my order was processed, the unbeatable FedEx delivery, and of course with the quality of the Rudy Project glasses which I chose. I knew I had picked a quality product the moment I saw how well packaged they were from the manufacturer. Opening the box and trying the glasses only confirmed what I had already figured out. The quality of this product combined with the efficiency of your service and FedEx shipping will likely equal a repeat customer.
After reading an article in Junior Baseball magazine about the importance of protective eyeware, I searched the internet for glasses or goggles that protected against UV and injury, that were affordable, and – because it was for my 12-year-old son – stylish. How lucky I was to come across www.sporteyes.com! My order was quickly processed and I was kept informed of the shipping process every step of the way. Today, the glasses arrived safe & sound. Thanks, again. I am recommending that the rest of our team get these same glasses from www.sporteyes.com.
I just wanted to thank you for being so prompt with shipment, which only took two days! I was intimidated by the frequent warnings that shipment wouldn't start for up to a week and could then take as much as a week, but decided to stick with your company because I appreciated the in depth descriptions and information you made available on your website. In short, I was willing to pay more (in terms of time, as pricing was roughly the same as I found elsewhere) because I appreciated the time you put into building information and detail into the site. It made me feel as though I was dealing with a small business where one is guided by helpful staff as opposed to a circuit city experience where, if help is given by the completely untrained staff, it is worse than useless. This impression carries a lot of weight and I want to see to it that you get positive feedback!
Thanks for a great service!
Let me say right off the bat that I had serious misgivings about buying my Rudy Project Exception sunglasses on the Web and more so, because of the need for prescription inserts. However, after the first (of many) prompt and knowledgeable e-mail replies, I knew I had come to the right place.
Not only does SPORT EYES "get it" in terms of an easy-to-navigate and information-rich site --- the customer service is exceptional. I must single out Shannen in particular. She is a gem. Apart from her invaluable knowledge and insights, she exhibited Job-like patience in quickly and professionally replying to the torrent of e-mails from this yet-to-be-formally-diagnosed obsessive.
If SPORT EYES could come up with a way to bottle "essence of Shannen" and sell it to other commercial sites, it would give Internet commerce a major boost.I couldn't be more pleased with my glasses and SPORT EYES.
I just wanted your company to know that the Rec-Specs (RS Mantis) I received from SSE fit perfectly right out of the box. The vision through the Mantis is clearer and has less distortion than my regular corrective lenses from Lenscrafters. For now, I only wear my Rec-Specs on Sunday mornings at Church but I know some day I must get them dirty. But when that day comes and I walk onto that playing field, I will be confident that if I break anything else, it won't be my Rec-Specs. Incidentally, my physical therapist loves soccer but for all the wrong reasons. Take a free corner kick, I'm pushing business your way.
I am very pleased with receiving my two orders(9283916. 9221724), and very gratified at type and quality of those. First I some worry about delivering because of international ordering. Now I become found that there is no problem to buy sunglasses in your website. If I have to buy another things, I will visit to your site.
from Korean customer
I just wanted to say thank you very much. A Sight for Sport Eyes was a fast, convenient way to order prescription goggles. Your business was very professional in every way.
My two sons who are competitive US swimmers love the goggles. They say that the Hilco goggle is much better than other non-prescription goggles that they've used even without the prescription (the suction around the eye cups, I think).
My husband who swims for fitness also agrees with their assessment.
They all also love being able to see while in the pool!
I finally got my glasses yesterday after a very frustrating delay in South African Customs and slow service, if one could call it that from the Post Ofiice. Thank you for the good advice, great service and even better glasses. These (Panoptx) Boras are super comfortable and very cool! Thank you also for getting the prescription spot-on and in the frame of my choice, unlike some of your competitors, who said that it couldn't be done.
" I ride, therefore I am
Some further feedback on 7 EYE Bora prescription sunglasses. Just finished 4042 km solo bike trip across South Africa, mainly through the more arid parts of the Karoo, Busmanland and the Kalahari. Glasses were absolutely great! No dried out eyes or any problems with any early morning or late afternoon glare from the sun.Glasses very light and comfortable on long stretches.
PS. You are welcome to publish these comments on the Sight for Sport Eyes website.
I am very pleased with my sunglasses. I will not hesitate to shop from your company online again, and I will let my friends know about you. Thanks again.
I received the helmet specs...thanks again for everything!!! Your service was top notch and the price was out of this world!!!! I wish you and your company all the best!!
I just ordered a pair through your website and credited you with salesman assistance. You should promote these glasses on birding and binoc astronomy forums, or at least embed some search parameters for binoc eyeglasses in your website (I had to do a lot of searching to find you). Could become a nice niche market for you. About half the eyeglass wearing binoc users hate removing there glasses (the other half just use long focal point binocs and never remove their glasses). As long as you mention this is not the correct solution for people with serious astigmatism, you should generate some additional sales.
We have received the Recspecs and they are great. I have been really impressed by the service from A Sight for Sports Eyes and would recommend you to other people. Your prompt replies to my queries have been reassuring and I`m sure we`ll use you in the future
Regards Amanda D.
I wanted to thank you for taking care of the special order that I required. I appreciate that you went out of your way to keep a satisfied customer. I will definitely continue to tell my friends about my experience when discussing our eyeglass needs.
Shannen, First off we appreciate the assistance you provided with ordering the correct product. We received the prescription goggles were order earlier than expected. In fact it arrived two days before our son's divisional swim meet, so he had time to try them on and practice. He loves them. Great design and durability! He competed at the divisional swim meet wearing them and earned his best times for both his swim heats. When we congratulated him on breaking his previous records he replied "It's the new goggles." Thanks for producing a great product for such a reasonable price.
Gary & Melissa
A week ago tonight my son, Ethan, could have had some very serious skull injuries. I believe the only reason he avoided a skull fracture and a concussion was because he was wearing rec specs.
My sons were taking turns pitching to each other. Ethan was taking his turn catching, and missed a 60 mph fast ball just above his catcher's mitt. The ball hit him square between the eyes--directly on the bridge of his rec specs. From all that my husband could see it appeared as if the glasses had shattered right off of his face. Naturally, my husband was worried about the cut between his eye brows and his massively bloody nose and took him to the ER, while I went out to the back yard to pick up what I imagined to be shattered pieces of glasses & lenses in the backyard before it got dark.
When I went back to where Ethan had been crouching down to catch, I found the frames lying in the grass perfectly intact with only a tiny scratch to show from the fast ball, and the lenses, without a scratch on them, had merely popped right out. Not a thing was broken. I am convinced that the nosepiece padding on the rec specs absorbed most of the blow, and saved him from being seriously injured. Clearly these glasses were designed with the utmost safety in mind.
Ethan has had poor vision his whole life, but has played football, basketball, and baseball since he was 5 years old. He has had his rec specs for 4 years, and has worn them for every one of those sports. Luckily we have never had to experience an injury of this magnitude till now, and I have been encouraging all parents who have kids who need to wear glasses for sports to get rec specs.
I would endorse this product 24 hours a day, 7 days a week....!
julie m. w.
Just in case you'd care for a pic of someone wearing them in action......a few of Ethan 2 weeks after his rec specs saved him from having much more than a broken nose!!
Wanted to drop you a note to say thank you. The glasses arrived, they are perfect and stylish. Your customer service was excellent. My daughter's soccer team will all want a pair, and of course I will recommend your company!
I wanted a versatile pair of sunglasses for all the things I do running, cycling, hiking, climbing & skiing when I can. The Polar 3Fx Zyons in matt black are exceptional in every way from their coverage, through visual quality to build quality. I'm completely happy with them."
Please also add the following to your testimonial section. "Dealing with SportEyes went exactly as it should have in this day and age. From ordering, to feedback about the shipping process and finally, delivery. Even internationally. I'd certainly deal with them again"
Shannen and the chat service is awesome and why I chose to purchase through this website. The fact that I could pay through Amazon was an added bonus.
Just wanted to say thanks. You have been without exception the most pleasurable online purchase experience I have had. Such quick responses to all my queries that I was able to quickly make a decision about what I wanted and you made it happen.
I have made two orders through you and they won't be the last.
As an ex production manager I have to say how impressed I have been by your operations efficiency, despite the minor challenge here. You deserve every success. The website is well organised, has all relevant information, good products in a niche market. Customer service orientation is world class, as I have seen through the willing correction of the fabrication problem.
All the best.
Thank you for the excellent customer service and the quick processing of my order. I play racquetball and love my Bolle Parole RX sport goggles, but my old goggles were at least ten years old and needed to be replaced. My new goggles arrived today, just in time for my match. I will certainly recommend your website to anyone interested in sports goggles, etc.
Thanks so much. The lenses arrived this afternoon and were here when I got home from work. They are what I hoped they would be.
I had cataract surgery over the past three weeks with multifocal (RESTOR) implants. At 74, my eyesight is where it was at 34. I removed the polarized progressive bifocals from the glasses and replaced them with with the impact photopolar grey lenses. I can't wait to get to Cape Cod this weekend prepared for some fishing under changeable light conditions.
I appreciate your care and great service. A Sight for Sport Eyes is at the top of my list.
Also, a post script after vacation. The lenses were all that I had hoped for and more. Great for driving, fishing, and biking -- all around. The photopolar feature adapted to every condition. My eyes were never felt tired or strained. Thanks, again. Ken N.
The glasses are perfect, and you were the only company I could find who would make them. Thanks so much.
Brian M. F.
I got both goggles yesterday. I want to let you know how pleased I am with the service you provide. We get so many compliments for the goggles and I feel safe for my kids when they are playing soccer.
Thanks so much,
Your customer service is amazing for an online retailer. Truly. I really appreciate it! It's a lot of money to spend on something that's very important for our seven year old and I appreciate you holding my hand on all of my questions.
Subject: Thank you!
I just purchased a pair of prescription goggles for my 4 year old daughter
from you last week. And I just wanted to thank you for shipping them so
quickly. She had swimming lessons today and they arrived in my mailbox this
morning. Also, they fit her perfectly and work wonderfully. I just can't
thank you enough for making these so affordable and easily available. I
called to get some from the eyewear store we use and would've had to pay
$200+ for them. Her prescription is a +7, and we've spent so much money on
her glasses and eye appointments in the last couple of months. These meet
her needs and the price was great. To have her swimming today and seeing
perfectly was just beautiful to watch. So again, thank you so much!
Shannen, my sons goggles came in the mail this week and they fit him perfectly!!! He said "mommy I can see!!" He's so excited that he doesn't have to worry about the goggle fitting over his glasses and it being uncomfortable. Thanks again for being do patient and kind.
Hi Sight for Sport Eyes,
I have ordered from your sight in the past and wanted to let you know I have written a recommendation for your business on my website (http://dani-fabulous.com/category/eyewear-for-sports/). KickStart Fitness is a fitness, health and nutrition site.
author of MOMMY FABULOUS (amazon.)
Thank you very much for my Hilco Zoom sport googles with prescription. They're great! I really appreciated the time your phone rep took in handling multiple calls from me and helping me get my prescription information to you correctly.
Santa Rosa, CA
The glasses arrived today, and are perfect. My compliments to your entire staff!
Sent via BlackBerry by AT&T
Thank you, by the way, you get an A++++++++++++ for customer service!
Thank you for helping me with my order. I needed glasses that would fit well under a full-face helmet and Shannen suggested the Wiley-X Romer II. I needed a frame that could hold up to being worn in a tight fit and still offer comfort and good peripheral and downward vision. I ordered it with a clear lens and anti-fog coating. Rode a few hundred miles this weekend with Romer II under my helmet and it was no problem. Better for me than contacts for sure. Very pleased with my order.
Hello and Thank You for the chance to say a few words about AS4SE...unlike most I found this company a couple years prior to my deployment to Iraq...the service and attention to detail we in the Military would love to see is always there..after a couple of years wearing my Rudy Perception flip up lens and back in the beginning was all that was offered for such a strong prescription as mine but I couldn't have been in better hands...When I got down range for OIF 06-07 I was in a bad way for several things and sense I was a gunner in Gun Truck 1...Convoy Security was the #1 most dangerous job in Iraq...I needed parts and extra lenses to try and gain an edge during the day and night...the Laser Black with the mirror type face I was able to wear because they were prescription...the Army provided plenty of glasses..Wiley X's and Oakley's but the double protection I got from the lens and the insert was the best I could get...and of course a name change and I was now wearing RB3's and if you were going to Iraq wouldn't you want the best for your body...the extras they gave me and the shipment to me to APO address's in Iraq was the best...I have always trusted this company and that means allot because we don't trust anybody...when you go from the bright light of the village road I never had to remove my glasses...hands full no problem...and when keeping your hands on your weapon means everything these are the best...flip up and down with a finger...The easy thing to say is Shannen has been there for me for over 10yrs and she was never afraid to call or write if she saw a problem and a solution...Thanks to her I was well protected and as blind as I am I can use all the help I can get...LOL...Thank You Ma'am for your kindness and for always taking care of the troops...your a Military friendly company and I have passed your site on to others over seas and here at home...when they see my Rudy's they are hooked and ready to come your way...Thanks for always being there for me when I needed help the most...when the bullets are flying and IED's are going off...Be Safe and Bless you and your Family...Eric S. (Sgt. U.S. Army Retired)
I wanted to let you know the goggle inserts arrived in good shape. I took them out onto the slopes here in Tahoe today. They are awesome! I appreciate you taking the time to help me navigate the selection and buying process. I communicated with several merchants but you won my business thanks to your quick and knowledgeable answers to my questions. It also helped that your company also offered the most competitive pricing.
Thanks again for being so helpful! God Bless...
Hello! I just received my Sport Eyes today and they exceed my expectations! They arrived much quicker than I expected. The customer service was amazing and everything arrived exactly as advertised. I got them before my big tournament, which will help me take my game to another level. Also, my wife really loves your company name. she thinks it is very clever. Thanks again and I am a very satisfied customer!! Yeah!!!
Hello! I just wanted to take the opportunity to write back about the Bolle Bumpy Ski Goggles (with prescription lens). First, thank you for doing a great job and getting it on time. My wife (petite, mid 20's) has a small face fit, and they fit excellently. I was concerned about ordering them without trying them out, but it seems the risk was worth it. They look great, and the prescription lens are spot on. She can see very well with them, and will not have to be fumbling around with OTG goggles. We will see about their longevity in Colorado next week. Thank you for your communication and your time. We totally appreciate it.
l am very happy with my recent purchase of prescription googles for my 10 year old son. The product is great, l purchased the adult size with a small nose bridge and this fits well, the children's size didn't come in his script so that wasn't an option. The prompt return of my emails in answering all questions was definitely helpful and encouraged me to purchase your product. l filled out the questionnaire twice to receive a code for the $5 discount but some reason l never received anything, bit of a disappointment. Thanks anyway Elisa N.