1. Refunds (Non-Prescription Items)

You have 45 days from your delivery date to return non-prescription products for a refund.

• Condition: All items must be in their original, pristine condition and complete brand packaging (including cases, branded boxes, and inserts—not just the shipping box). Items returned without original packaging are subject to a restocking fee.

• Shipping: Initial shipping charges are non-refundable. For exchanges, we gladly provide a free return shipping label (US orders only). For standard returns, you may ship the item back via your preferred carrier (USPS is typically the most economical). If you request a return label from us, the direct cost of that label will be deducted from your final refund amount.

• Exclusions: Due to health and safety regulations, dietary supplements and snorkels are strictly non-returnable.

2. Custom Prescription Policy

Because prescription lenses are custom-crafted to your unique visual parameters, they cannot be fully refunded.

• Accuracy Guarantee: If a prescription lens is not manufactured accurately to your doctor's specifications, we will remake the lenses completely free of charge until they are perfect.

• Fit & Style Accommodation: If your lenses are correct but you simply dislike the frame fit or aesthetic style, we want to help. Most prescription orders qualify for a one-time, no-charge frame exchange. Frames can be returned for a full refund; custom lenses made by the A Sight for Sport Eyes laboratory may be refunded minus a specialized lab restructuring fee with prior email authorization.

• Try Before You Buy: To guarantee a perfect fit, we highly recommend trying the frames on first! Order the frame solo to check the fit at home. If you love it, contact us and we will issue a return label to bring the frame back to our lab to fit your custom lenses. Alternatively, you can order the prescription outright and mail back any trial frames separately for a clean refund.

Exchange:

3. Exchanges

Non-prescription items can be exchanged within 45 days.

• Standard shipping is covered by us on your first exchanged item (US orders only; international exchanges require discounted international shipping rates).

• Prescription remakes must be initiated within 30 days of receipt. Most manufacturer-direct custom lenses (ordered straight from the brand brand) are final sale and cannot be exchanged. Prescription lenses crafted internally by the A Sight for Sport Eyes laboratory can be remade at no bench charge (upgrades to more expensive frames or premium lens coatings will be billed at the variance cost).

Processing Time: Please allow 2–3 weeks for return processing and credits to reflect on your statement. Branded promotional discounts applied to the original order may be deducted from your final credit if the retained items no longer meet the original coupon thresholds.

Return Shipping Address:

A Sight for Sport Eyes

1553 11th St.

West Linn, OR 97068

Please include your full name, shipping address, and a copy of your original packing slip or receipt inside the box to guarantee fast processing.

To verify the status of a pending order, please email us or launch a live chat. If you created a customer account during checkout, you can also log in securely at any time to view real-time tracking updates.

We map and locate your order files using your last name or your Shopify order number (e.g., #SE87xxxx). Please ensure this information is included in your message.

• Live Support Hours: Our customer service team can check live order status over the phone or via chat from 9:00 AM to 5:00 PM PST, Monday through Friday.

• Processing Timelines: Online orders typically involve a 24-hour processing window. Orders placed after 12:00 PM PST on Friday will be processed the following Monday morning. Out-of-stock items generally experience a minor 1- to 5-day manufacturer fulfillment delay. If an item on your order is heavily backordered for more than a week, our service team will reach out to you directly with an immediate update.