Ordering Information
Ordering Information
Everything you need to place an order, check where it is, and understand how we handle shipping, warranties, and pricing. Looking for something specific? Jump to Order Status.
How to Place an Order
Four easy, secure ways to order — use whichever suits you.
Online
Order any time
Our secure order form is open 24 hours a day.
Live chat
Chat with an optician
Click the chat button in the bottom left corner of any page.
Your information stays with us. We do not share anything submitted through the ordering process with third parties — it is strictly for internal use. If you'd prefer not to be contacted once your transaction is complete, just let us know when you order. Full details are in our privacy policy.
New to ordering prescription eyewear?
It can feel complicated the first time. The video below walks through how to navigate the site and submit your prescription, and our FAQ page explains the industry terms in plain English.
How to navigate the site and submit your prescription.
Order Status
To check on a pending order, email us or start a live chat. If you created an account at checkout, you can also log in any time to see real-time tracking.
Please include one of these so we can find your order fast: your last name, or your order number (it looks like #SE87xxxx).
When we're available
Our team can check live order status by phone or chat from 9:00 AM – 5:00 PM PT, Monday through Friday.
Processing timelines
- Online orders typically have a 24-hour processing window.
- Orders placed after 12:00 PM PT on Friday are processed the following Monday morning.
- Out-of-stock items usually add a 1–5 day manufacturer fulfillment delay.
- If anything on your order is backordered for more than a week, we'll contact you directly with an update — you won't be left wondering.
Shipping
Free shipping on U.S. orders over $75. Discounted international rates apply.
Transit times depend on manufacturer stock status, and our online catalog doesn't show live inventory. If you need your items by a specific date, call or email us first so we can verify availability. Prescription delivery times vary by lens type — check the bottom of each brand's page for estimated processing timelines.
Full shipping information
Carriers, rates, international delivery, and estimated transit times.
See shipping details →Returns, Replacements & Refunds
Our returns policy now has its own page, with separate guidance for non-prescription items and custom prescription eyewear.
Return, Replacement & Refund Policy
45 days on non-prescription items · prescription remakes and frame exchanges · how to send a return.
Read the full policy →Warranty Information
Every product we carry includes at least a 6-month manufacturer warranty on all parts (lenses excluded), and most brands offer 1 to 2 years. Premium brands including Native, Gargoyles, Zeal, Smith, LX Polarized, and Rec-Specs carry limited lifetime warranties. Check the individual product page for exact terms.
How to make a claim
- Most brands: refer to the manufacturer's warranty card included in your original packaging — in most cases you'll process the claim directly with them.
- Our lab items: we handle warranties directly for Hilco products and custom prescription lenses made in our own laboratory. A processing and service fee applies to cover return shipping.
- Lost your paperwork? If you've misplaced the original invoice or warranty card, email us or start a live chat and we'll send a duplicate right away.
Neither the manufacturer nor A Sight for Sport Eyes is responsible for items lost in transit during return shipping. We strongly recommend insuring your package.
Competitive Pricing & Price Matching
We're always happy to match a price, as long as it's a true apples-to-apples comparison. We'll gladly consider matching reputable, authorized retailers offering:
- The exact same frame model, color, size, and lens specifications.
- Name-brand premium lenses of equivalent optical quality — Essilor, Hoya, Zeiss, and the like.
- A Better Business Bureau rating of A or higher.
The safety difference
Many discount online retailers use thin, basic stock lenses — usually around 1.0mm thick — that don't meet high-impact safety standards. For all of our safety-rated products we use premium 2.0mm custom-surfaced polycarbonate lenses, engineered to meet strict ASTM and ANSI standards. Those materials, the custom lab surfacing, and expert optician review are what our everyday pricing reflects.
Like any precision safety equipment, a budget lens might look similar at a glance — but it won't deliver the impact resistance, visual clarity, or structural safety of a custom-surfaced premium lens. We don't cut corners on your vision safety.
Found a better price?
Send us the URL and product details and we'll review it and get right back to you.
Our price matching policy, fully explained
A deeper look at when we'll match a price — and when we won't.
Read the full breakdown →Need a hand with an order?
Our opticians are happy to help you choose a frame, check stock before you buy, or track down an order that's already on its way.
Live support: Monday–Friday, 9:00 AM – 5:00 PM PT
