Ordering Information
We now offer 5 ways to place your order.
| Phone: | Call us toll-free at (888)223-2669 or (503)699-4160 or Text: (503) 765-6047 |
| Fax: | Fax your order to us 24 hours a day at (888)240-6551 |
| On-Line: | Use our secure on-line order form to place your order 24 hours a day. |
| E-Mail: | You can e-mail your order to admin@sporteyes.com |
| Online Chat: | Chat is secure. See chat button on bottom left corner of the site. |
We do not share any information submitted through the order process with third parties. All information is for internal use only. If you wish never to be contacted after the transaction is complete, please notify us when you order. For more information, see our privacy statement here.
Shipping Information
Free shipping on orders over $75 (USA only--discounted shipping internationally)
We offers several shipping options to meet your needs. Shipping time will depend on stock status. We do not have the ability to show available stock on-line. If you need items by a specific date, please e-mail or call to check stock status. Prescription delivery times will vary. See bottom of brand page for estimated delivery times of prescriptions.
Click here for more detail about our shipping information
Warranty Information
Please note: We are a retailer, not the manufacturer. If you did not purchase your sunglasses/goggles from A Sight for Sport Eyes directly, do not return merchandise to us. We will not be responsible for your returns.
All the products we carry have at least a six month warranty on all parts (lenses excluded) from the manufacturer (some exceptions). Most products have a one or two year warranty. Native, Gargoyles, Zeal, Smith, LX Polarized and Rec-Specs have lifetime warranties. Refer to each product page for warranty terms.
If you have a warranty problem please refer to the warranty information card included with your packaging. We only do the warranty for Hilco products and some prescription products. A service charge applies for warranties to cover shipping costs. In most cases, you will do the warranty directly with the manufacturer.
If you do not have your warranty card, please e-mail, call us or use on-line chat (bottom left corner of site) and we will give you the warranty information. If you need a copy of a receipt mailed or faxed to you, please e-mail us or use on-line chat and we will get it out to you immediately.
Neither the manufacturer nor A Sight for Sport Eyes is responsible for items lost in the mail so please insure your items.
Competitive Pricing
We’re happy to match prices — but only when it’s a true apples-to-apples comparison.
We will consider matching prices from other reputable retailers that offer:
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The exact same frame and lens specifications
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Name-brand lenses of equal quality (e.g., Essilor, Hoya, Zeiss)
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A BBB rating of A or higher
Many low-cost retailers use stock lenses (usually 1.0mm thick) that do not meet safety standards required for impact-rated eyewear. For safety-rated products, we use 2.0mm surfaced polycarbonate lenses to meet ASTM and ANSI standards. These higher-grade materials, along with our custom surfacing and expert service, are reflected in our pricing.
Think of it like comparing TVs — a no-name budget brand might look similar at first glance, but it won’t perform like a Sony or Samsung. The same goes for lenses.
If you find a better price from a trusted, equivalent-quality source, we’re happy to take a look.
For a full understanding of our price matching policy, read our blog post here.
If you want us to match a price, just contact us with the URL and the product you want and we'll look into it and get back to you!
Return Policy
Refund:
You have 45 days to return a non-prescription product for a refund. All items must be in their original condition and packaging. Items not in original condition and packaging (case, brand packaging, etc. not shipping box) are subject to a restock fee. Any shipping charges on the initial order will not be refunded. If you are doing an exchange, we will provide a free shipping label (US orders only--we are unable to print international return labels). Otherwise, you can send it back however you want. USPS is the cheapest and you can print a label at usps.com. If you want us to provide a return shipping label, please e-mail us for a return label. Note cost of the return label will be deducted from your return.
Because prescription lenses are custom made, we unfortunately cannot do a full refund on prescriptions. If the prescription lenses are not made properly, they will be re-made until correct. However, if you just don't like the fit or the style, we do want to help you. Most prescription items are exchangeable one time no charge. In most cases, the frame may be returned for a full refund. In some rare instances with lenses made by A Sight for Sport Eyes lab (not manufacturer direct lenses), lenses may be refunded less a restock fee with prior email authorization.
We suggest you use our try before you buy prescription policy. Order the frame for fit first to try on. If it fits, we send you a return label to send them back for prescription lenses. Alternatively, if you want to save some time, you can order a new pair with frame and prescription lenses and send back the trial frame for a refund. If it doesn't fit, send it back for a refund using our standard refund policy listed above.
Please allow 2-3 weeks for credits to appear on your card. We are not responsible for packages lost in the mail. Please insure or add tracking to package for your own safety. *Any promotional discounts used may be deducted from the return if the items kept no longer meet the requirement for the coupon. For more details, please e-mail us.
Exchange:
45 days for an exchange on non-prescription items. Some prescription items may be exchangeable (contact us first). No shipping charges will apply on the first exchanged item (US orders only--international orders will have to pay additional discounted shipping rates) unless you request faster shipping or want signature required on delivery. Frames must be in its original condition and packaging to be fully exchangeable. (case, brand packaging, etc. not shipping box). If you would like your shipping upgraded or signature required for a charge, please make a note with your return. If you want us to provide a return shipping label, please e-mail us for a return label (applies only to orders of $60 or more)
Prescription remakes must be done within 30 days. Most manufacture direct lenses are not exchangeable. See product page or Email us to see if your order qualifies. Prescription lenses made by the A Sight for Sport Eyes laboratory can be remade at no charge (unless you upgrade to a more expensive frame or add additional lens options). If you want us to provide a return shipping label, please e-mail us for a return label.
Mail returns and exchanges to: 1553 11th St., West Linn, OR 97068. Please include your name, address, and a copy of your receipt for faster processing. Exchanged product will be mailed back via regular US mail with delivery confirmation (in US only). No insurance will be added unless you request it with your return.
Order Status
To check the status of your order, please e-mail us or use on-line chat. Or, with new shopping cart, you can login to your account to check your status. We track your order through your last name or order number. Please be sure to include your name. We will forward you a tracking number to track your shipment. We are only able to check order status over the phone or by our on-line chat from 9:00am to 5:00pm PST Monday through Friday. Please note: All on-line orders are subject to a 24 hour delay and all orders placed after 12:00pm PST on Friday will not be processed until Monday. Out of stock items are subject to a 1 to 5 day delay. If your item is backordered for more than a week, we will notify you.
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