Return, Replacement and Refund Policy
Return, Replacement and Refund Policy
We want you to be happy with your purchase. Please review the information below, and feel free to contact us if you need help with a return or exchange.
Last updated: August 2026
Non-prescription items
45 days to return
Returnable within 45 days of delivery for a refund.
- Full refund on new, unused items with all original packaging
- Free return shipping label for the first exchange on U.S. orders
Prescription eyewear
Lenses are non-refundable
Custom-made specifically for you. If there's a problem, we'll work with you to explore the available remake or exchange options.
- Concerns or remake requests must be reported within 30 days of delivery
- Remade at no charge if not made to your prescription — some brands may charge up to 50% of the original lens cost
- Most orders qualify for a one-time frame exchange
Summary only — please read the full terms below, as some brands and manufacturer-direct programs have different policies.
Also on this page: Exchanges · Refund processing · Return address · Get help
Non-Prescription Returns
Non-prescription items may be returned within 45 days of delivery for a refund.
To qualify for a full refund
- Items must be new, unused, and in resalable condition.
- All original product packaging must be included, such as cases, branded boxes, tags, and inserts. The shipping box alone is not considered original product packaging.
- Items returned without their complete original packaging may be subject to a restocking fee.
Original shipping charges are non-refundable.
You are welcome to return your order using the carrier of your choice. USPS is often the most economical option. If you would like us to provide a prepaid return label, the cost of the label will be deducted from your refund.
For exchanges, we are happy to provide a free return shipping label for the first exchange on U.S. orders.
Prescription Eyewear
Prescription lenses are custom-made specifically for you and are non-refundable. However, if you experience a problem with your prescription eyewear, we will work with you to determine the cause and explore the available remake or exchange options.
Our Prescription Accuracy Guarantee
If your prescription lenses were not made correctly according to the prescription and measurements provided, lenses can be remade at no charge.
Some brands and manufacturer-direct prescription programs have different remake policies. Depending on the brand, a remake may require a charge of up to 50% of the original lens cost. We will let you know about any applicable charge before proceeding with the remake.
Sometimes lenses are made accurately to the information provided, but the wearer may still experience vision problems. This can be caused by the way the frame fits, the amount of curve or wrap in the frame, or other factors that affect how the lenses sit in front of your eyes.
If you are having difficulty seeing clearly through your new eyewear, please contact us before returning it. We will ask you a few questions to help identify the cause and determine the best way to correct the problem.
Prescription concerns or remake requests must be reported within 30 days of delivery.
Frame Fit or Style
If your prescription is correct but you do not like the fit or style of the frame, most prescription orders qualify for a one-time frame exchange with no additional service charge.
Some brands and manufacturer-direct prescription programs do not offer free frame or lens remakes. Depending on the brand, changing the frame may require a charge of up to 50% of the original lens cost. We will always explain any applicable charge before completing the exchange.
The original frame may be returned for a full refund, provided it is in its original condition and includes all original packaging. Any demo or non-prescription lenses removed when the prescription lenses were installed must also be returned with the frame. Custom prescription lenses are non-refundable because they were made specifically for you.
If you exchange your prescription eyewear for a more expensive frame, upgraded lenses, or additional lens coatings, you will be responsible for the price difference.
Some manufacturer-direct custom lenses are final sale and cannot be returned or exchanged. Please contact us if you are unsure which policy applies to your order.
Try Frames Before Ordering Prescription Lenses
Whenever possible, we recommend trying on your frame before your prescription lenses are made. This helps confirm that the frame fits comfortably and allows the proper measurements to be taken based on how the frame actually sits on your face. These frame-specific measurements can be especially important for progressive lenses, stronger prescriptions, and highly curved or wrapped frames.
You may order the frame by itself and try it on at home. Once you are happy with the fit, contact us for instructions on obtaining any necessary measurements. We will then provide a return label so you can send them back to have your prescription lenses installed.
Exchanges
Non-prescription items may be exchanged within 45 days of delivery.
For U.S. orders, we will cover standard return and outbound shipping for the first exchange. International customers may exchange eligible products but will be responsible for discounted international shipping charges.
Refund Processing
Please allow 2–3 weeks for us to receive, inspect, and process your return. After your refund is issued, the time it takes to appear on your statement will depend on your bank or credit card provider.
If a discount or promotion was based on purchasing a certain number or dollar amount of products, the refund may be adjusted if the items you keep no longer qualify for that promotion.
Return Address
1553 11th St.
West Linn, OR 97068
Please include your full name, shipping address, and a copy of your packing slip or receipt inside the package so we can process your return as quickly as possible.
Need help with a return or exchange?
Feel free to contact us — we're happy to talk through your options.
Live support: Monday–Friday, 9:00 AM – 5:00 PM PT
